At Gaffos.com our return policy is simple, if you are not completely satisfied with your purchase, you may return your item no questions asked within a 30 day period. Don't worry the 30 days starts from the day you receive the order.
Returning is easy, just fill out our RMA form online http://www.gaffos.com/rma.html and you will receive an email with return instructions. Just place the item in a box with your original packing slip or invoice and a Gaffos.com returns specialist will take care of your return in a timely manner.
If you were only looking to exchange the item (for a different size or color ) you have up to 45 days to do so (shipping charges may be incurred). After 45 days has passed from your order delivery, there will be NO refunds or exchanges. For more information please contact [email protected] Thank You.
PRESCRIPTION RETURN POLICY:
Normal return shipping dates apply, however we do not provide free return shipping on prescription glasses. All you have to do is fill out an RMA form and enclose a copy in your package.
Please note that ALL prescription lens fees, no matter the reason for return, are non-refundable and the original demo lenses must be returned with the glasses. Please read this policy as it is non negotiable.
* Please note that free return shipping will not apply to any one day sale event items.
** We're sorry ! our FREE return shipping does NOT apply to any items that were purchased with a coupon code or any goods that have been price matched which include Amazon orders.
*** Refunds are not issued for any expedited shipping or international shipping charges (priority, two day next day & overnight), regardless of return issue.
**** Above eight returns during one calendar year, Gaffos.com reserves the right to process a $10 return fee or refuse free return shipments.
***** Gaffos.com will only provide free return shipping labels for up to two exchanges per order.